We have purchased several pieces of furniture and rugs from this location since it opened. Every sales rep has been great to deal with and we have always had a great experience with delivery of what we ordered. Keep it up! And we will keep coming back.
I dont like to write bad reviews about companies or stores, but this one is necessary by all means. Rooms to go has to have the worst customer service department of any furniture store in the United States. I ordered a dining room set at their Clermont, FL location from one of their direct vendors. After waiting for more than 2 weeks for it to be delivered, when I finally received it, the thread of the seat cushions was coming off, and the chairs which were supposed to be stainless steel had rust stains on them. Did a mention this is a $799.99 dining set Ive already been charged for. After calling 3 times and speaking with 3 different reps who did nothing besides telling me they were going to send out an e-mail, I finally got an employee that told me: well, take pictures and e-mail them to me. I sent the e-mail, I didnt get a confirmation from the employee about receiving it, so after waiting for an additional 2 days without hearing anything from them I decided to call customer service a 4th time! When I asked the employee how was Rooms to go planning to fix this situation for me, because at this point I dont want that dining table; all this person replied to me was: Ms. You have to wait, because we sent the pictures to the vendor for evaluation. When I asked him who the direct vendor was, he said he couldnt give me that information. When I asked him how was Rooms to go going to respond to this being that they sold me a defective dining set from a separate vendor, the representative again told me he couldnt give me that information at the time. I admit I had to hold myself back from telling this person, is there anything you can tell me? Mind you, Ive had this dining set, in a box in my house for over 2 weeks now and every time I call all I get is that I need to continue waiting. This is the second time I buy something from Rooms to go that Ive received defective. The first time it was a corner table. When the delivery person put it together the screws didnt fit, they took the base back, left the glass top in my house and they didnt return with the correct parts until 3 weeks later. Since I have to continue waiting for them to decide how they are going to fix this situation for me, Ive decided to make people aware of how poor their customer service is. Im pretty sure there are other furniture stores that treat their customers way better and are more respectful to a customers needs then Rooms to go is. Save yourself the disappointment and shop elsewhere.
Blatantly dishonest sales people. Told us to put our furniture on lay away while we closed on our new house and stated it would be available when we knew it could deliver. Paid over $4k with most of the items with a $50 dollar balance remaining except the couch. Went to pay off the bill and schedule the delivery, "sorry we can't get you that sofa until mid-October and the other items are no longer available, they weren't locked in." Why the hell would you tell me you would hold the items then sell them after I put so much down. Went to American signature and got the same items for much less. On top of that, as my wife (who is much more patient and understanding than me) tried to solve the situation and get different furniture, the sales person decided it was more important to go and greet the people at the door than finish with her. We had to track someone down when we came in, but when you are with a customer spending over $6k you will get up and worry about someone else. SMHThanks for added to the stress during closing with your lies and holding my $4k for a month while selling my furniture you told me you would hold. We will never spend a dollar with this company.
Iclynd was fantastic! We purchased about $7k from Rooms to Go over 9 years ago and it was high quality furniture. So, naturally it was our go-to when we closed on our new home. I read reviews before going in so I was skeptical about this particular store. However, to my delight, they were so patient with us and even stayed 30min past closing time so we could finalize our purchases and secure financing. I would highly recommend the store since my experience was great. Delivery is scheduled today, Sep. 21, 2018 And we cant wait!"
Worst customer service I have ever been involved with. Driver first cancels delivery date and has to reschedule. Then delivers a dresser that you can see scuffs and scratches plus the joints show dried glue on the finished surface. I ask about it and he says I need to call in for warranty and that is not his issue. Delivery number 2 for the same dresser, more glue and chips taken out of the corners on replacement. Different driver Same response. Call in again and soonest they can deliver another replacement, 1 week. I will never spend another dime with this business!!!! Buyer beware with this pathetic company!!!!!!!! They have no respect for there customers time!!!!!!
Rooms To Go & Rooms To Go Kids Furniture Store - Clermont is a Canadian Furniture Store based in Clermont, Quebec. Rooms To Go & Rooms To Go Kids Furniture Store - Clermont is located at 16350 FL-50, Clermont, FL 34711, USA, Clermont, Quebec 34711, Canada.
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